In his critically acclaimed book, America’s Bitter Pill, Steven Brill famously discussed how healthcare is the only sector where advancements in technology have increased costs instead of reducing them. Our nation’s healthcare spending keep...

The week of the nationwide health IT awareness is just on the verge of its completion and we all are once again left with the same question- “What now? What is the future?” Last few days were quite intriguing with lots of activities from across the...

Ever had one of those annoying, slightly-frustrating experiences where you make a call to the customer support department of a company to track your order, and instead, being led on an adventure of being transferred from department to department? A...

“I don’t know where I am headed. Repeating the same things every time I am referred to a new facility has become a new pain for me.” This is the story of a 60-year-old diabetes patient, John Doe. John is also suffering from acute kidney failure and...

What are the odds of patients recommending your services if they went out of your facility smiling and contented? Maximum, one would say. On a flipside, what if a patient goes out of network midway through their care journey? It not only means one...